1. We're here to help
You can contact us at any time about privacy, security, access requests, account deletion, corrections, or concerns about how your information is handled.
Email: daniel@joinglyph.com
2. About us
Mcoy Health is operated by LikeMetric, Inc., a Delaware C Corporation. In this policy, Mcoy, Mcoy Health, we, our, and us mean LikeMetric, Inc. and the people and service providers acting on our behalf.
We provide software that supports clinical documentation and care operations, including AI scribing, transcript handling, note generation, template workflows, task workflows, team administration, and related integrations.
In this policy, you means a visitor to our website, a user of our platform, or a clinic or practice using Mcoy. Your information means personal information, account information, platform content, and any regulated health-related information you choose to submit through the service.
3. What information do we collect?
4. How do we collect your information?
- Directly from you when you create an account, use Mcoy, upload recordings, or contact us.
- Automatically when you browse our website or use the platform.
- From clinics or workspace owners who invite you into a team or organization.
- From payment providers, identity providers, and other service providers that support the product.
- From integrations you choose to connect, such as workflow or EMR-related systems.
5. How do we use your information?
- To provide, maintain, secure, and improve Mcoy and the services you request.
- To transcribe recordings, generate notes, organize encounter data, and support workflow automation.
- To manage subscriptions, billing, support requests, onboarding, and account administration.
- To operate team features such as invitations, seat management, access control, and usage review.
- To detect misuse, fraud, abuse, outages, and security incidents.
- To comply with legal obligations and respond to valid requests from regulators or courts.
We may also use de-identified or aggregated product analytics to understand usage and improve the product. If you intend to use Mcoy for protected or regulated health information, you should ensure your organization has the appropriate contractual and legal setup in place for your jurisdiction before rollout.
6. How do we use your personal information for marketing, and how do you opt out?
We may send product updates, event invites, and commercial emails about Mcoy. You can opt out at any time by using the unsubscribe link in the message or by contacting us directly.
We do not use customer-submitted health content to send marketing. We also do not sell your personal information to data brokers.
7. Do we store or share information outside of your country?
Depending on how your workspace is configured and which subprocessors are used to provide a feature, your information may be processed in the United States or other jurisdictions where our providers operate.
We use cloud, payments, email, and AI infrastructure providers to run the service. Where cross-border processing applies, we aim to use contractual, technical, and organizational safeguards appropriate to the nature of the data and the relevant legal framework.
9. Using our website and platform
We use cookies and similar technologies to run the website, remember preferences, understand traffic patterns, and improve the product experience.
Some pages may use analytics or performance tooling. If you disable cookies or certain browser storage features, parts of the website or app may not work as intended.
You are responsible for deciding what content you submit into Mcoy and for using the platform in accordance with the laws, consent requirements, and professional obligations that apply to your practice.
10. How do we protect your information?
- Encryption in transit and at rest where supported by our infrastructure.
- Authentication controls and role-based access controls inside the platform.
- Operational logging, monitoring, and incident response practices.
- Vendor controls, access restrictions, and internal handling limits designed to reduce exposure.
No system can be guaranteed to be 100% secure, but we work to reduce risk through product design, access controls, secure infrastructure choices, and ongoing operational review.
11. What are your rights in relation to your information?
Depending on where you are located, you may have rights to:
- request access to your personal information;
- request correction of inaccurate information;
- request deletion of certain information;
- object to or restrict certain processing;
- withdraw consent where processing is based on consent; and
- lodge a complaint with a privacy or data protection regulator.
To exercise any of these rights, contact us using the details in section 1. We may need to verify your identity before completing the request.
12. Employees
If you are a job applicant, contractor, or employee, we may process information such as your contact details, resume, work history, education, references, interview notes, and any other information reasonably required for recruitment, engagement, payroll, compliance, or people operations.
13. Changes to this policy
We may update this Privacy Policy from time to time. When we make material changes, we may update the date at the top of this page and, where appropriate, provide an in-product notice or other communication.